Exceptional Service Always
As much as technology is at the heart of what we do, it’s about so much more than that. Your energy needs are a top priority, and we’re committed to providing solutions tailored to any size project developer, IPP, or utility. And that’s where our decade’s worth of experience deploying energy storage comes in. We work hard to support you every step of the way because every project is unique and deserves individual attention.
Your Experience is our Priority
Built on decades of energy sector expertise and the successful experience of the Powin team in servicing grid-level battery energy storage systems, we provide our customers with unparalleled service offerings.
Guarantees
Maximize the value of your storage asset throughout the project life with our exceptional capacity, efficiency and availability guarantees
FIELD SERVICE
Ensure the best system performance and optimal operating conditions with our comprehensive preventative and corrective maintenance plans
Remote Support
Access a 24/7 Remote Operations Center (ROC) backed by the most comprehensive suite of tools to monitor, diagnose, and resolve system issues down to cell level
Warranties
Secure your system with our extensive OEM equipment warranty administration and spare parts management, backed by our suppliers
Spare Parts & Repairs
Quickly repair or replace critical components to extend the lifetime of your energy storage assets
Training
Receive comprehensive training for technicians delivered by our experienced service team on how to best manage and maintain energy storage products
Elevating Customer Experience
with On-Demand Expertise
Powin has the most experienced technical experts and engineers who fully understand Powin energy storage systems, operations, procedures and use cases worldwide. Your system operates to the highest performance standards meeting and exceeding its use case, with minimum intervention. We provide our customers with the following:
- 24/7 coverage for on-call response to any system issue
- On-going system monitoring
- SW/FW release management
- Quick remote issue diagnostics
- Work Orders for field dispatch, providing rapid issue resolutions
- Performance reporting
Empowering our Customers
Through Extensive Training
Powin has developed both internal and external training programs to allow personnel across all backgrounds and experiences to get the knowledge necessary to become an effective Field Service Technician, and service and maintain Powin battery stacks and associated equipment.
Our hands-on training with subject matter experts gives the students real-life field experience that enables them to best manage and maintain energy storage products.
Putting Your Needs First
The specifics of your project and your business infrastructure are used to determine the service level you require. That’s our starting point. This includes understanding your organization’s service capabilities, as well as the contractual project requirements, guarantees, and penalties.
OPERATIONS SUPPORT
Scheduled Service
DC
Full Scope
Full Coverage
Services FAQS
Where can I download spec sheets?
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